Terms of service.

“Janora”, “we”, “us” or “our” refers to Janora Pharmacy Limited, a community pharmacy operating in Benin City, Edo State, Nigeria, with branches at Queens Junction, Km 10 Benin Lagos Express Road, Oluku and No 11 Ekhoroutowen Street, Ekosodin. Our pharmacists are registered with the Pharmacists Council of Nigeria (PCN) and we dispense medicines approved by the National Agency for Food and Drug Administration and Control (NAFDAC).

These Terms apply when you visit our website, walk into one of our branches, send us a WhatsApp message, call our phone numbers, or otherwise engage with our services. If you do not agree with any part of these Terms, please do not use the services.

You must be at least 18 years old to enter into these Terms on your own behalf. Parents or guardians may use the services on behalf of a minor.

Our pharmacists provide medication counselling, point-of-care testing (including malaria, blood sugar and blood pressure screenings), and dispensing of prescription and over-the-counter medicines. These services are delivered in line with the standards of the PCN and applicable Nigerian pharmacy regulations.

We may decline to dispense any medicine where, in our professional judgement, doing so would be unsafe, contrary to law, or inconsistent with good pharmaceutical practice.

You may send a prescription to us by WhatsApp, present it in person, or share it by phone. For controlled medicines and any prescription-only product, we require a valid prescription issued by a licensed Nigerian medical practitioner before we will dispense.

WhatsApp messages are received during branch hours (8:00 to 22:00 daily). We will confirm availability and price before preparing your order. Orders are not considered accepted until we send you an explicit confirmation.

Prices are quoted in Nigerian Naira (₦) and may change without notice. We do our best to keep displayed prices accurate, but the binding price for any item is the price confirmed at the point of sale. We accept cash and bank transfer; card payment is available at the counter where terminals are functional.

Receipts are issued for every transaction. Please keep your receipt; it is required for any return or follow-up enquiry.

In line with PCN guidance and public-safety practice, medicines that have left our counter cannot be returned for refund or exchange once they leave the premises, except where:

• the item is defective or expired at the point of sale;
• the wrong item was dispensed in error and the original packaging is unopened;
• the law otherwise requires us to accept a return.

Cosmetics, supplements and household essentials may be returned within 7 days of purchase if unopened, undamaged, and accompanied by a receipt.

Information on this website and any general advice given by our staff is for educational purposes and does not replace a consultation with a doctor or a personal pharmacist consultation. Always read the leaflet that comes with your medicine and contact a healthcare professional immediately if you experience an adverse reaction.

In an emergency, call 112 (Nigeria's national emergency number) or go to your nearest hospital.

The Janora name, logo, photographs, copy and the design of this website are owned by Janora Pharmacy Limited and protected under the Nigerian Copyright Act 2022 and other applicable laws. You may not reproduce, redistribute or use any of these materials commercially without our written permission.

You agree not to:

• use our services to procure medicines for resale without a valid wholesale licence;
• submit false prescriptions or impersonate a medical practitioner;
• attempt to disrupt the website or our communication channels;
• harass our staff in person, by phone, or via WhatsApp.

We may refuse service to anyone who breaches this clause.

To the fullest extent permitted by Nigerian law, our liability for any loss arising from your use of our website or services is limited to the price you paid for the specific product or service in question.

Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded by law.

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts sitting in Benin City, Edo State.

We may update these Terms from time to time. The date at the top of this page reflects the most recent change. Continuing to use our services after a change means you accept the updated Terms.

Questions about these Terms? Reach us at janorapharmacy@gmail.com, by phone on +234 703 950 1306, or visit either branch during opening hours.

For data-protection questions specifically, see our Privacy Policy.